Upland Software Inc. has announced the release of RightAnswers X, a browser extension that powers the RightAnswers-connected knowledge experience, seamlessly unlocking the possibility to deliver knowledge to every corner of the enterprise through AI-powered centralized search.

"Enterprises are seeing a dramatic increase in the expansion needs of their knowledge management programs,” said Keith Berg, general manager of contact center solutions, Upland. "The ability to deliver knowledge into all corners of the enterprise is critical to improve the day-to-day lives of knowledge users and fosters corporate knowledge cultures. RightAnswers X empowers users to seamlessly expand their knowledge programs by eliminating the need for costly and resource-intensive integration efforts, putting knowledge everywhere employees need it."

RightAnswers X breaks down the siloes that traditional knowledge management programs have created. The latest feature from RightAnswers provides companies a departure from the traditional centralized knowledge approach of having knowledge restricted to a handful of applications. With RightAnswers X customers can encourage their experts to contribute and source knowledge from anywhere their browser takes them.

Capabilities of RightAnswers X include:

• Simplified setup makes knowledge sharing as easy as installing an extension and enabling the out-of-the-box configurations to activate RightAnswers X in the browser-based application or website required.
• In-app knowledge capture is made easy when you find information that needs to be added to the knowledge base, simply highlight the text and start creating an article in seconds.
• Expanded integration capabilities enable customer service teams, service desks, HR and other operations teams to integrate directly into their day-to-day tools, ensuring the right answer gets to the right person at the right time, every time.
• Centralized search powered by AI allows users to search all content sources and return results in a single view.

RightAnswers X is available now for current RightAnswers customers.