BTA member UBEO has announced key executive leadership changes that took effect Oct. 1, 2026. Founder and CEO Jim Sheffield has now assumed the role of vice chairman of the board, Jim Morrissey has transitioned from president to CEO, and Tracy Galow, formerly central region president, has been appointed president of UBEO.

This leadership transition marks a new chapter for UBEO as the company continues its trajectory toward becoming the nation's leading office technology provider. Sheffield will remain closely involved with UBEO as vice chairman, ensuring the company stays true to its founding values and culture as it pursues continued growth. In his new role, Morrissey will serve as a key advisor to the UBEO Board of Directors, drawing on his experience leading the company through a long period of exceptional expansion. Galow has assumed full responsibility for UBEO's strategic vision and the day-to-day execution of that vision. She joined UBEO in 2021 after holding leadership roles at Ricoh and IKON Office Solutions.

"We've spent years building on the foundation of excellence laid by Jim Sheffield, and now it's time to take it to the next level," Morrissey said. "UBEO is well positioned to dramatically increase its market share in the next few years and we plan to do just that."

UBEO's leadership transition comes at a pivotal moment for the office technology industry, as organizations navigate rapid technological change, including the rise of artificial intelligence, alongside shifting customer expectations.

"As we move into this next phase of growth, our customers are faced with changing market conditions around AI in the workplace and heightened security and workflow requirements," Galow said. "Customers are looking for reliable partners to help manage, move and secure their information. UBEO has never been in a stronger position to capitalize on these exciting new opportunities, and I'm very optimistic about what lies ahead for both our customers and our 1,500 talented employees."