Service Leadership Inc., a ConnectWise company, has announced that submissions are now open for its annual Service Leadership Index Annual IT Solution Provider Compensation (Remuneration) Survey.

The Service Leadership Index Annual IT Solution Provider (Remuneration) Compensation Report delivers critical wage data and trends for common IT positions, helping IT solution providers stay competitive in talent recruitment and retention. This year's survey expands coverage to include emerging artificial intelligence (AI) and robotic process automation (RPA) roles, while also tracking which specific positions companies are outsourcing.

"AI is rapidly reshaping the IT solution provider industry," says Peter Kujawa, executive vice president and general manager, Service Leadership & IT Nation. "We are starting to see AI-specific roles at IT solution providers and are excited to start to collect data about those roles."

The survey examines more than 50 IT solution provider roles across sales, marketing, administration, technical services and other functions at three seniority levels, collecting confidential data on total earnings including incentive pay and raises. The resulting report provides industry benchmarks on compensation practices, market pay rates, wage inflation, staff-to-management ratios by business model, incentive allocations and owner compensation by company size, giving stakeholders essential intelligence for competitive talent strategies.

The survey is open from Oct. 1 through Nov. 30, 2025. Survey participants will be the first to receive the Service Leadership Index Annual IT Solution Provider Compensation (Remuneration) Report in early 2026 and will receive it at no cost (a $1,999 value). Preliminary findings on wage inflation trends will also be exclusively shared with participants in early December to support 2026 budgeting.

IT solution providers can take the survey here.

In other news, ConnectWise has announced details for IT Nation Connect 2025, the company’s annual conference for IT solution providers, which will take place Nov. 5-7 at the Rosen Shingle Creek in Orlando, Florida. The event will bring together managed service providers (MSPs), technology leaders and industry experts for three days of education, networking and collaboration.

The 2025 program will include keynote addresses from recognized industry leaders, expanded breakout tracks covering operational excellence, service delivery, cybersecurity and business growth, as well as hands-on workshops designed to give attendees practical tools they can apply immediately in their organizations.

"This year’s event is designed to deliver deep value to every attendee," Kujawa said. "From immersive workshops to incredible networking opportunities, IT Nation Connect equips technology service providers with the content, strategies and connections they need to grow stronger businesses and better serve their clients."

A Keynote to Remember

Gary Sinise will take the main stage as a special guest keynote speaker. Sinise is an acclaimed actor and humanitarian known for his role as Lt. Dan Taylor in Forrest Gump. He has dedicated more than 40 years to advocating and supporting America's defenders, veterans, first responders and their families through his individual efforts and the Gary Sinise Foundation. Sinise has received numerous honors for his philanthropic work and acting career, including the Presidential Citizens Medal and a star on the Hollywood Walk of Fame.

Kickoff Party With the Goo Goo Dolls

On Wednesday, Nov. 5, the conference will kick off with a Welcome Party headlined by the Grammy-nominated Goo Goo Dolls. In addition to world-class entertainment, the event will support K9s for Warriors — which provides highly-trained service dogs to military veterans suffering from Post-Traumatic Stress Disorder (PTSD), traumatic brain injury and/or military sexual trauma — continuing IT Nation’s tradition of community impact alongside celebration.

Workshop Wednesday: Deep-Dive Learning

This year introduces Workshop Wednesday, featuring more than 20 hands-on workshops designed to equip attendees with actionable skills, practical tools and insights they can take back to their businesses immediately. Sessions will cover leadership, automation, service delivery, cybersecurity, sales and marketing, and more — ensuring there's something for everyone looking to level up.

Explore the Full Agenda

With more than 100 sessions spanning three days, the agenda is packed with opportunities for learning and collaboration. Highlights include:

• Cybersecurity Mastery: Building Resilience in an Evolving Threat Landscape — actionable guidance from industry experts on safeguarding clients and businesses from advanced cyberattacks.  
• Driving Growth with AI and Automation: Insights into how emerging technologies can streamline operations and open new revenue opportunities for TSPs.
• Leadership for the Future: Strategies to inspire teams, retain talent and navigate today’s fast-changing market.
• Automation Hub: Built for the tech-savvy, this space delivers focused breakout sessions on AI, RPA and more, featured best-in-class solutions, and networking opportunities with peers and product experts — all designed to provide hands-on strategies, tools and connections that give MSPs a competitive edge through the power of AI.

From inspiring keynotes and solution spotlights to peer networking and social experiences, IT Nation Connect offers the most robust content program in the industry. Attendees can now view the full agenda online to plan their experience and maximize their time at the event.

"IT Nation Connect is more than a conference — it’s the heartbeat of our community," said Manny Rivelo, CEO, ConnectWise. "We are excited to welcome Gary Sinise, the Goo Goo Dolls and thousands of technology leaders who come together every year to learn, collaborate and inspire one another. This event is where the future of our industry takes shape."

Register Today

Registration for IT Nation Connect 2025 is now open. Don’t miss your chance to be part of the technology industry’s most impactful event. For more details and to secure your spot, visit https://itnation.connectwise.com/connect-global/register.