PFU America Inc. has announced that its Ricoh Scanner Service was recognized with a Gold Stevie Award in the category of Customer Service Department of the Year – Computer Hardware in the 19th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were considered in this year's competition. Winners were determined by the average scores of 176 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements.

The Ricoh Scanner Service program provides the industry's best service to clients based in the U.S. through tailored service plans, prompt response times, and a commitment to resolve and fix issues with Ricoh's document scanners quickly and efficiently. The Scanner Service program is focused on protecting mission-critical workflows by reducing downtimes, lowering ownership costs and eliminating internal approval delays. Industry and subject-matter leaders add instant expertise to support, guide and even become part of their customers' day-to-day operations.

"Our top priority is customer satisfaction, and this prestigious recognition exemplifies our commitment and dedication to providing best-in-class customer experiences," said Daisuke Kutsuwada, president and CEO, PFU America Inc. "Ricoh's Scanner Service is unique in that we partner with our customers to provide added knowledge, best practices and insight to help them stay ahead of their competition."

"The outstanding scores awarded to this year's Stevie winners reflect the exceptional levels of achievement they demonstrate," said Maggie Miller, president, Stevie Awards. "We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments."

In other news, Ricoh has once again been named among the "Clarivate Top 100 Global Innovators 2025" by Clarivate Plc. This recognition is awarded to organizations that consistently demonstrate exceptional innovation excellence and sit at the very top of the global innovation ecosystem. This marks Ricoh's sixth selection overall and its fourth consecutive inclusion since 2022.

Clarivate identified the Top 100 Global Innovators through a rigorous analysis of global invention data, assessing the strength of every patented idea based on its innovative impact. To determine the organizations that consistently and frequently generate high-quality innovations, Clarivate applies two threshold criteria and evaluates each potential candidate's patented innovation output over the past five years.

Intellectual property is a key driver of technological advancement and one of Ricoh's most valuable management assets. As Ricoh continues its transformation into a digital services company, it actively integrates intellectual property into its business and technology strategies. Ricoh also acquires intellectual property, which contribute to the competition and collaboration with multiple stakeholders, and promotes its effective utilization.

Under the 21st Mid-Term Management Strategy, launched in fiscal 2023, Ricoh is enhancing its data-driven intellectual property processes and developing talent capable of driving innovation. A key ESG target for fiscal 2025 is for digital services-related patent applications to account for more than 60% of total filings — aligning with Ricoh's goal for digital services to contribute the same percentage to overall sales.

Ricoh remains committed to innovation excellence by creating, acquiring and leveraging intellectual property that protects and drives the growth of its business.