Nexera has announced the recipients of the 2026 Service Excellence Trustmark and Technician Service Excellence Awards.

Based on 2025 performance data from Nexera suite subscribers, these recognitions highlight the dealerships and service technicians that demonstrated exceptional service quality and operational performance across the independent dealer channel.

A Data-Driven Recognition Program

The Service Excellence Trustmark is awarded to dealerships that meet or exceed Nexera's established performance benchmarks across key industry standards tracked within the Nexera platform, including:

• Call Backs
• Hold for Parts
• Territory Integrity
• World MCBV
• Technician Time Management

To earn a Trustmark, dealerships must undergo an annual performance audit and maintain or exceed industry benchmarks across the full scorecard.

The Technician Service Excellence Awards recognize top-performing service technicians from Nexera dealerships. Recipients are determined through Nexera's performance stack ranking, based on objective performance data within the platform, including performance indicators such as Call Backs, Hold for Parts, World MCBV, World CPCP and time management metrics.

Turning Performance Into Market Differentiation

Earning a Service Excellence Trustmark or Technician Award is more than an internal milestone. It is a data-driven recognition that can be shared on websites, marketing materials, proposals and customer communications to reinforce credibility and differentiate in a competitive market.

"The Service Excellence Trustmark and Technician Awards transform performance data into meaningful market recognition," said Kevin Tetu, president, Managed Print Division, MPS Monitor and Nexera. "For dealers, this distinction is more than an internal achievement — it's a verified statement of excellence that can be confidently shared with customers and prospects. For Nexera, it reinforces our commitment to accountability and continuous improvement across the channel."