BTA member KDI Office Technology has announced that it has once again been named a Ricoh ProVision Dealer Partner for 2026, marking the company's third consecutive year receiving this honor. The ProVision Dealer Partner designation recognizes outstanding service performance, technical certification and an exceptional customer experience across Ricoh's national dealer network.

View the official recognition letter here.

Continuing a Legacy of Service Excellence

Before the launch of the ProVision Dealer Partner program in 2024, Ricoh recognized top-performing dealers through its longstanding Ricoh Circle of Excellence program. KDI was a multiyear Circle of Excellence winner, demonstrating the company's deep commitment to service quality, training and customer support.

Since Ricoh transitioned to the ProVision Dealer Partner program in 2024, KDI has earned the recognition every year — in 2024, 2025, and now 2026 — reinforcing its position as one of the nation's most consistent high-performing Ricoh dealers.

This recognition is based on core service performance metrics, including:

• Technical certification and training
• First-call effectiveness and problem resolution
• Service response performance
• Parts availability and inventory management
• Customer satisfaction and support quality

Why This Matters for KDI Clients

"As a service-focused organization, we take great pride in achievements that directly reflect our customers' experience," said Rick Salcedo, president and CEO, KDI Office Technology. "Being recognized as a ProVision Dealer Partner for the third year in a row reinforces the strength of our service team and our commitment to delivering exceptional support across every location we serve."

For customers, the ProVision Dealer Partner designation means:

• Highly trained, manufacturer-certified technicians
• Faster, more efficient service response
• Access to genuine Ricoh parts and tools
• A service team committed to ongoing improvement
• Consistent uptime and reliable device performance

Recognition That Reflects KDI's Mission

"At KDI, we've always believed in doing things the right way — investing in our people, strengthening our expertise, and putting customer success at the center of everything we do," Salcedo said. "This recognition from Ricoh validates that commitment and motivates us to keep raising the bar."

In other news, KDI Office Technology has announced that Director of Marketing Lisa Richards has been invited to join the Intermedia Marketing Advisory Board, a national group of marketing leaders selected for their insight, strategic expertise, and contributions to the advancement of cloud communications and business technology.

The advisory board brings together a small group of professionals from across North America who collaborate on emerging trends, share best practices and help guide the development of partner marketing resources. Richards will represent KDI Office Technology on the board, contributing perspective informed by more than a decade of leading KDI's brand and partner marketing initiatives.

Intermedia created the Marketing Advisory Board to strengthen collaboration with its top-performing partners and ensure their perspectives help shape future partner support programs. KDI's involvement reflects the rapid growth of the partnership since the companies began working together in 2023.

A Strategic Opportunity for KDI

Richards' appointment reinforces KDI's commitment to innovation, partnership growth and delivering best-in-class technology solutions for its customers. Participation in the advisory board allows KDI to stay closely aligned with Intermedia's evolving marketing strategies and gain early insight into emerging trends across the cloud communications landscape.

"Lisa's participation on Intermedia's Marketing Advisory Board reflects the strong, collaborative partnership KDI has built with Intermedia since 2023," Salcedo said. "We're proud that KDI will have a voice at the table as we continue working together to support our customers and the broader business technology community."

Strengthening Industry Collaboration

As a member of the advisory board, Richards will contribute to discussions that shape future partner enablement, marketing approaches and go-to-market initiatives. Her involvement will help ensure that KDI continues to deliver strategic, customer-centric solutions while maintaining strong alignment with Intermedia's channel programs.

"I'm honored to represent KDI on Intermedia's Marketing Advisory Board," Richards said. "Intermedia has been a strong partner to us, and I look forward to working collaboratively with this group to support initiatives that benefit the entire channel."