Intermedia Intelligent Communications has announced the launch of Intermedia AI Receptionist, a native AI voice agent built directly into the Intermedia platform.

AI Receptionist answers inbound calls with natural conversations, uses business-specific knowledge to answer questions, understands caller intent and transfers callers to configured destinations when human help is needed. At handoff of a call to a human agent, an AI-generated recap can give the receiving employee or Contact Center agent context about what was already discussed.

Configured through AI Builder, AI Receptionist can use FAQs, business details and knowledge collections built from documents and web content. This gives businesses a way to provide accurate, consistent answers from the information they choose while keeping control over what the AI can address.

AI Receptionist supports Intermedia's Digital Teammates vision, which includes Intermedia AI Assistants that support employees and Intermedia AI Agents that handle defined workflows alongside them.

AI Receptionist builds on Intermedia's broader approach to embedded AI, where intelligence is integrated directly into the communications workflows on which businesses already rely. It uses the same knowledge repository that powers Intermedia AI Assistants, giving businesses a single source of truth for both AI Agents and AI Assistants.

AI Receptionist is supported by Intermedia's Data Hub, which brings together data from both AI and human interactions in one place, so businesses can easily store and access insights.

AI Receptionist operates alongside employees by automating real workflows such as:

• Answering common and more detailed questions using business-specific knowledge, including hours, locations, services, policies and other approved information
• Understanding caller intent and transferring callers to the appropriate configured destination
• Escalating to a human when needed and providing an AI-generated recap that can help the receiving employee or Contact Center agent understand what was already discussed
• Providing after-hours and overflow coverage so callers can get answers or reach the appropriate destination when employees are busy or unavailable

For Intermedia's partner community, AI Receptionist also creates a new way to lead with outcomes, not just features. By adding a native AI voice agent to Intermedia Unite and Contact Center deployments, partners can deliver a more differentiated offering, expand their services footprint within accounts, and create additional recurring revenue opportunities tied to customer experience and call-handling performance. Just as importantly, because the solution is built into the Intermedia platform, partners can standardize deployments, streamline ongoing management and reduce complexity that often comes with bolted-on AI tools.

"Businesses — especially SMBs — need AI that is simple to configure and works within the communications systems they already rely on, so they can adopt it without adding complexity while keeping customer experiences consistent and teams in control," said Irina Shamkova, chief product officer, Intermedia. "AI Receptionist is designed as a turnkey solution that is easy to set up and manage. And because it is built directly into our voice and Contact Center infrastructure, organizations can automate routine interactions and seamlessly escalate to a human agent when needed — all while maintaining unified reporting and end-to-end visibility across the entire customer journey."

Built for Real-World Business Needs

Businesses of all sizes often struggle to balance customer responsiveness with limited staffing or operating hours. Missed calls and long hold times can lead to lost opportunities and inconsistent experiences.

AI Receptionist addresses these challenges by providing 24/7 conversational call answering and consistent first-response coverage, handling routine questions to reduce front-desk workload, ensuring callers are engaged quickly, with seamless escalation to a live employee when needed and capturing more inbound opportunities that might otherwise be missed.

Because AI Receptionist is native to Intermedia's unified communications and contact center environment, organizations can manage call handling, routing, escalation and supervision within a single system — without adding separate tools or integrations.

Seamless Handoff to the Right Destination

When a conversation requires human assistance, AI Receptionist can escalate calls to a designated person, agent, hunt group or call queue configured using the AI Builder.

This approach reinforces Intermedia's focus on practical AI that supports, rather than replaces, human teams.

Simple, Flexible Setup

AI Receptionist is designed to work with existing call flows, allowing businesses to add automation without rearchitecting their communications environment.

Administrators can easily configure AI Receptionist, using Intermedia's no code AI Builder to:

• Select a voice, communication style, and name
• Add business details, FAQs, and knowledge collections using approved documents and web content
• Configure transfer rules and define when each transfer should occur
• Set guardrails, fallback responses, escalation behavior, and other conversation handling preferences
• Assign the AI Agent a phone number

The solution is compatible with both Intermedia Unite and Intermedia Contact Center environments.

For more information on AI receptionist, click here.

Availability

AI Receptionist is available to eligible Intermedia Unite and Intermedia Contact Center customers in the United States.