Intermedia Cloud Communications has announced Intermedia Contact Center is now Certified for Microsoft Teams. As a unified communications leader and trusted Microsoft Gold Certified Partner for more than 15 years, Intermedia is exceptionally qualified to enhance Teams collaboration capabilities with business-essential, cloud-based contact center features, reliability and seven-time certified J.D. Power technical support.

Companies today are seeking trusted solutions that enable employees to work from anywhere, while ensuring customer interactions are resolved quickly and effectively. With trust in mind, Microsoft's certification process involves meeting stringent performance, scalability and reliability standards. This certification means that Teams users can confidently and seamlessly access and utilize Intermedia Contact Center's innovative and intelligent features — from wherever they may be working.

"Intermedia has been a longtime Microsoft partner since 1999," said Albert Kooiman, senior director of Microsoft Teams partner engineering and certification, Microsoft. "This solution that is Certified for Microsoft Teams represents another example of Intermedia's ability to provide Microsoft customers with intelligent and complimentary solutions that strengthen business performance."

Intermedia Contact Center's omnichannel design (phone, email, SMS), coupled with advanced call routing, automated workflows, quality control management features, and extensive reporting and analytics, all work together to reduce handle times, improve first contact resolution and create a better overall customer experience.

And with Intermedia SPARK AI technology woven throughout, Teams users are now equipped with the intelligent insights that help deliver exceptional customer experiences at every touchpoint. Intermedia SPARK AI-powered features within Contact Center include AI Transcription for calls and voicemails, AI Transcription Redaction, AI Interaction Summary View for Agents and Supervisors, AI Agent Evaluator, AI Chatbot and AI Sentiment Analysis. Intermedia was recently recognized by Aragon Research as a Leader in The Aragon Research Globe for the Intelligent Contact Center for SMB, 2024 for its dedication to innovation and providing businesses with advanced cloud communication tools, including its SPARK AI capabilities.

"Intermedia is dedicated to revolutionizing workplace collaboration and customer service excellence," said Irina Shamkova, executive vice president of product management, Intermedia. "Our certified Contact Center solution powered by SPARK AI is a robust offering for Microsoft Teams customers, providing businesses with the tools they need for seamless, versatile, secure and reliable communication and superior customer care. This is about empowering Teams users to achieve new heights of productivity and customer satisfaction."