ECI Software Solutions has announced it has been honored with three awards surrounding the company's customer experience initiatives.

A company that grows organically and by acquisition, ECI's customer experience team has been instrumental in welcoming new customers to the ECI community and ensuring any transitions are seamless. By revamping its customer service program, implementing a new AI chatbot with Drift and introducing a new Escalations Team, ECI has been honored with three accolades this year, including:

2022 American Business Award: ECI's implementation of its Drift chatbot was awarded a Silver Stevie for its achievement in customer satisfaction.

2022 Sales & Customer Service Award: ECI's Escalations Team was named a Bronze Customer Service Complaints Team of the Year Award winner.

2022 U.S. Customer Experience Award (CXA): ECI was named a finalist for the B2B customer experience. Winners will be named at an awards ceremony in June 2022.

ECI has also announced that it has earned two 2022 National Association of Manufacturers (NAM) Manufacturing Leadership Awards for its JobBOSS2 and Deacom solutions. In the Operational Excellence category, ACP Solutions' use of JobBOSS2 gained notability for its significant impact on the company's operations and scalable infrastructure. In the Enterprise Integration category, Deacom was honored for helping the Bergin Fruit and Nut Company adapt to an unpredictable market during the COVID-19 pandemic.

"As ECI continues to grow its customer base, it's great to see that the investments we have put into customer excellence and product development over the past several years are turning heads," said Trevor Gruenewald, CEO, ECI. "Our mission at ECI is to help our customers compete and profitably grow by leveraging our solutions, and accolades like these prove that we are addressing that mission across our organization."