ECI Software Solutions has announced new advanced integration capabilities between e-automate and Printanista. The integration delivers unprecedented workflow optimization for office technology dealers.

Available now for cloud-hosted customers and in May for self-hosted and on-premise customers, e-automate provides real-time, granular device data directly from Printanista's remote data collection, giving ERP users a detailed view of their customers' equipment supplies data — all in one place. The connected applications are set up with advanced information sharing to enhance their existing API integrations that enable seamless meter reporting and device alert-to-service-call workflows. Paired with Printanista's alerting intelligence that consolidates a variety of toner-level thresholds to facilitate bulk toner shipments, office technology dealers can significantly reduce shipping costs.

"This pairing is incredibly advanced, and no other ERP and remote device monitoring system have the capability to be as integrated as e-automate and Printanista," said Laryssa Alexander, president, Field Service Division, ECI Software Solutions. "Not only do these enhancements empower e-automate users to leverage the most accurate and secure managed print, but they also offer deeper customer device data without having to switch applications."

Designed to meet industry-specific needs of office technology providers, e-automate is a complete business management system expertly backed by ECI's cloud team and infrastructure. From service dispatch to accurate profitability reporting, e-automate helps streamline critical business processes and provides real-time visibility across sales, service, contracts, inventory, purchasing, accounting, reporting and customer self-service.

ECI's solutions for managed print service providers, including Printanista, currently monitor tens of millions of imaging devices worldwide. ECI's office technology solutions give office technology dealers scalable, cloud-based applications to manage their remote fleets using device service alerts, business reports and integrations to reduce service delivery costs, improve supply fulfillment and increase efficiency and profitability.