ECI Software Solutions Inc. (ECI) has announced the launch of the AI Assist for Davisware GlobalEdge all-in-one field service management system. Embedded directly within GlobalEdge technician mobile application, AI Assist provides technicians with structured, contextual diagnostic guidance at the point of service.

The launch comes as field service organizations face increasing pressure from skilled labor shortages, rising equipment complexity, and customer demand for faster service and first visit resolution.

With a single tap, technicians can generate AI-guided troubleshooting recommendations using existing work order details and equipment data including make and model serial number. By helping techs identify issues earlier and more accurately, callbacks and second trips can be reduced, optimizing resource allocation and service profitability.

"Complex equipment, leaner teams and higher customer expectations are making field service harder to manage with manual troubleshooting alone," said Laryssa Alexander, industry president, field service, ECI. "AI Assist embedded in GlobalEdge helps technicians move from uncertainty to action faster, reducing guesswork and supporting more consistent service decisions in the field. For field service organizations, that can mean higher productivity, fewer avoidable costs, and stronger customer satisfaction and retention."

AI Assist helps standardize troubleshooting across teams by giving technicians access to consistent diagnostic guidance within GlobalEdge mobile app. The capability can help newer technicians ramp up faster, reduce reliance on tribal knowledge, and improve continuity across service calls providing a complete AI chat history to technicians and managers. This is especially valuable when an issue requires multiple visits or when different technicians are dispatched to the same job.

To learn more about the new AI Assist capabilities in GlobalEdge or schedule a demo, click here.