ECI Software Solutions has announced a new strategic alliance with Pros Elite Group to empower office technology small- and mid-sized businesses (SMBs) with greater analytical capabilities. SMBs using e-automate can now leverage PIVOT, an integrated business analytics platform from Pros Elite. This will allow SMBs to evaluate large sets of data from e-automate's secure, cloud-hosted system, and generate actionable steps that enable them to identify potential avenues for maximizing growth and profitability.

This agreement leverages existing support for PIVOT data sharing within self-hosted e-automate instances and expands it to now include cloud-hosted e-automate environments.

PIVOT is the only platform designed to complement an industry business model used by most office technology companies for a faster data-backed path to strategic decision making. With a focus on improving performance, PIVOT monitors approximately 150 benchmarks that identify revenue-building opportunities through sales and process efficiencies.

"With endless reporting options and dashboards available today, dealers often have too much information to sort through manually, so we designed PIVOT, the industry's first integrated business analytics platform, to do the heavy lifting," said Jeff Kelly, senior consultant, Pros Elite Group. "The data is key. PIVOT takes all the data and automates the process to a standard, eliminating the guesswork so dealers can spend more time driving valuable performance results. Paired with ECI's e-automate office technology management software, PIVOT unlocks industry-specific solutions tailored to each user's data input, which results in actionable steps that are generated specially for each company."

Several e-automate customers, like DEX Imaging, are already using PIVOT to enhance their integrated business analytics.

"The decision to utilize PIVOT from Pros Elite has benefited us in so many ways," said George Rosa, regional service manager, DEX Imaging. "We have been able to improve client service by reducing response time and increasing first-call effectiveness. The PIVOT service reporting and live dashboard have helped our front-line managers and service executives easily identify the areas of opportunity to improve our overall service and financial performance."

Designed to meet the industry-specific needs of office technology providers, e-automate is a complete business management system backed by ECI's cloud team and infrastructure. From service dispatch to accurate profitability reporting, e-automate helps streamline critical business processes and provides real-time visibility across sales, service, contracts, inventory, purchasing, accounting, reporting and customer self-service.

"Office technology business processes need to evolve with the changing landscape," said Laryssa Alexander, president of the Field Service Division, ECI Software Solutions. "Our alliance with Pros Elite will empower SMBs to not only find improvement opportunities to boost their bottom lines, but it will also help them remain competitive in a tough market. We're excited about the opportunity to empower dealers with technology tools for managing all aspects of their businesses and helping them to achieve their growth goals."

The alliance between ECI and Pros Elite provides customers with a secure method to safely share their data from e-automate, for use in PIVOT, providing the critical data points needed for end-to-end business analysis.