BTA member Docutrend has announced it has acquired BTA member American Copy Machines (ACM), a longtime Canon dealership serving New York City, New York, businesses.

Docutrend acquired ACM effective Oct. 30, 2026, and is proud to carry forward 49 years of Manhattan service as a fellow Canon dealership. It is the company's second acquisition of 2026 and expands its existing New York City presence.

If you are an ACM client, here is what you need to know: Your service contacts and phone numbers stay the same. Docutrend now manages your equipment, maintenance agreements, leases and supplies, supported by its wider office technology team.

American Copy Machines: A Manhattan Canon Dealership Since 1984

American Copy Machines has served Manhattan businesses for 49 years, building a reputation for personal service and dependable office equipment support. The company has been a Canon dealership since 1984, making it one of the country's longest-established Canon dealerships.

Owner Miky Faibis did not rush the decision to sell. He met with several companies before he chose the one he trusted to treat his clients the way he always has. Keeping ACM's clients with a Canon dealership was central to that choice.

"My clients' loyalty has meant the world to me," Faibis said. "We have been a Canon dealer since 1984, and I wanted my clients to stay with Canon and with a partner who takes service as seriously as we do. Docutrend clearly rose to the top. They share our values, and they have the people and resources to look after my clients for many years to come."

We take that trust seriously. 

"He chose us because he wanted his clients treated the way he always treated them," said Aaron Rubin, president, Docutrend. "That is our promise."

What Changes for American Copy Machines Clients?

The acquisition brings ACM's customers into Docutrend's service network. Here is what that means for your office.

What stays the same: 

• Your service contacts: Continue working with the contacts you already know.
• Your phone numbers: Your existing service phone numbers remain the same.
• Your Canon equipment: You can continue using the Canon equipment you already have.
• Your service support: Docutrend will continue to support your equipment and maintenance needs.
• As an authorized Canon dealership, our team at Docutrend has the expertise and resources to support ACM clients' existing Canon equipment.

What changes:

• Billing and invoices: Docutrend now manages billing and all invoices come from Docutrend. Remittance details were included in the client letters. Update your payment records before your next invoice is due.
• Account reviews: Over the coming weeks, one a senior Docutrend account executive will contact you to arrange a short introductory call. This is an opportunity to confirm your account details, answer questions and explain what the transition means for your business.
• Faibis will remain involved throughout the transition before retiring. He will continue to be available while clients and the Docutrend team settle into the new arrangement.

What Is Docutrend?

Docutrend is an authorized Canon, Kyocera, HP, Brother, Epson and KIP dealership. It keeps the copier/MFPs, printers, phones and workflows running for law firms, clinics, schools and businesses across New Jersey, New York and Pennsylvania.

More than 55 employees work for Docutrend. Every technician, account manager and support rep is local, and nothing gets outsourced. Clients rate the company 4.9 stars on Google and its average client relationship runs 15-plus years.

Copier Service & Managed Print Services in NYC

New York City is a core market for Docutrend. Our midtown Manhattan office sits alongside locations in Totowa, Edison and Cherry Hill, New Jersey, and Fort Washington, Pennsylvania. That is five offices in three states.

For Manhattan businesses, we provide copier/MFPs, printers and managed print services, along with the maintenance agreements, leases and supplies that keep office equipment running.

For ACM clients, that means the same Canon equipment and the same service contacts, supported by a bigger local team.

More Than Copiers: Office Technology Services

ACM clients can also access Docutrend's wider range of office technology services as their business needs change. These include:

• Business phone systems
• Managed IT and cybersecurity
• Digital displays
• Interactive whiteboards

There is no pressure to change anything. Your copier and printer service continues as it is. If your office needs more, you will not have to look for another vendor.

Why Docutrend Is Expanding in New York City

The acquisition of American Copy Machines is part of Docutrend's broader plan to grow across the New York metropolitan area by partnering with established independent office technology dealerships.

These partnerships bring together experienced local businesses and the resources of a larger service organization.

As Docutrend President Aaron Rubin explained, "Independent dealers like ACM built this industry."

By bringing ACM into Docutrend, the company aims to preserve the customer relationships that made the dealership successful, while giving clients access to a broader range of office technology services and support.