BTA member dealership Datamax Arkansas further solidified its commitment to "above-and-beyond" training and technician "know-how" by earning Konica Minolta's Pro-Tech recognition for the seventh consecutive year. Under the Pro-Tech program, every element of the service operation is scrutinized, including technical expertise, inventory control, dispatch systems, management skills and customer satisfaction. This rigid standard is the reason "our Pro-Tech Award has become such a powerful symbol of dedication and proficiency," according to Konica Minolta.

"(With this certification) we can say that our service techs have gone through a high level of training to confidently troubleshoot and repair a Konica Minolta machine," said Mark McKinney, service manager, Datamax Arkansas. "I'm proud to achieve this and proud of these guys who work so hard to obtain it. At the same time, at Datamax earning Pro-Tech every year is an expectation for our department."

The client benefits of partnering with a Pro-Tech Service Award dealership include:

• Professional, customer-oriented service department management and administration policies
• Service response times significantly better than the industry average
• Preventive maintenance programs that ensure maximum uptime and superior performance
• Inventory control systems that provide immediate access to replacement parts and components
• Comprehensive training programs and performance reviews to maintain the highest level of expertise
• Skilled technical specialists and service personnel trained on your specific products

"The Pro-Tech certification award gives every Konica Minolta customer a distinct advantage: The assurance of knowing that your Konica Minolta dealers have the skills, the technical training and the dedication to keep your equipment operating at the peak of productivity," said Kevin Streuli, vice president, Solutions Support Division, Konica Minolta Business Solutions U.S.A. Inc. "If you're choosing a technology partner, that's an advantage worth considering."