As artificial intelligence (AI) steadily advances, organizations across industries are moving beyond pilots and deploying full-scale, production-grade AI solutions to drive efficiency and competitive advantage. AI is reshaping cloud communications with intelligent automation, AI agents and real-time insights embedded directly into voice, messaging and collaboration workflows.

Crexendo continues to lead AI innovation and adoption in the cloud communications industry, and as a result, the company has been honored with two 2026 CVAI Awards from ChannelVision Magazine in the AI Leadership category. The company received awards for:

• AI Agents – for CAIRO, the Crexendo AI Receptionist and Orchestrator
• AI Automation – for the AI-powered capabilities within the Crexendo NetSapiens platform

These recognitions underscore Crexendo's role in advancing AI agents and intelligent automation within modern unified communications and contact center environments, where organizations are embedding AI directly into core communications infrastructure.

AI Agents Award: CAIRO, the Crexendo AI Receptionist and Orchestrator

Crexendo earned the AI Agents Award for CAIRO, its AI Receptionist and Orchestrator designed to deliver intelligent, 24/7 call coverage and advanced call orchestration.

CAIRO combines conversational AI, voice automation and internal business knowledge to understand caller intent, resolve requests, and route or escalate calls intelligently. Rather than functioning as a simple autoattendant, CAIRO acts as a true AI agent embedded within the communications workflow.

Key Capabilities of CAIRO:

• Natural voice interactions that interpret caller intent
• Intent-based routing and intelligent escalation
• Automated appointment scheduling with integrations including Microsoft 365 and Google Calendar
• Multilingual caller support
• Training via website content, FAQs, and uploaded documents
• Customizable knowledge updates for improved accuracy
• Traffic analytics and actionable insights
• Rogue spam and abuse handling for enhanced security
• Prebuilt agent flows and built-in workflow scheduling

By automating routine interactions while maintaining intelligent handoff to live staff when needed, CAIRO reduces call handling time, improves responsiveness, and elevates the overall customer experience.

AI Automation Award: The AI-Enhanced Crexendo NetSapiens Platform

Crexendo also received the AI Automation Award for the AI-powered features embedded within its NetSapiens cloud business communications platform.

The AI-enhanced Crexendo NetSapiens platform is designed to help organizations improve efficiency, reduce manual work, and extract more value from calls and meetings. AI features include:

• CAIRO AI Receptionist
• AI Call Summaries
• AI Meeting Summaries
• Voice AI Studio

With CAIRO integrated into the Crexendo NetSapiens platform, businesses gain intelligent call handling that understands intent, automates routing, supports scheduling and ensures 24/7 availability — bringing AI-driven orchestration directly into everyday communications.

AI Call Summaries automatically transcribe and summarize recorded calls with speaker labels, timestamps, sentiment analysis and key highlights, eliminating manual note-taking while improving documentation and performance visibility.

AI Meeting Summaries generate transcripts and intelligent recaps of recorded audio and video meetings, delivering structured insights that reduce administrative overhead.

In addition, Voice AI Studio leverages website content to create customized on-hold and autoattendant messaging with professional voice and music options, helping businesses modernize and personalize the caller experience.

Together, these AI-driven capabilities embed automation directly into the communications workflow, helping organizations operate more efficiently while improving insight, accountability, and performance.
The Growing Role of AI in Cloud Communications

AI is rapidly becoming foundational to unified communications and contact center platforms. Organizations are moving beyond experimentation and deploying production-grade AI voice agents, digital agents, and intelligent automation at scale.

In cloud communications, AI is increasingly embedded directly into call handling, routing, summarization, analytics and workflow orchestration. Businesses are leveraging AI to deliver 24/7 availability, improve first-contact resolution, reduce operational costs, increase data visibility and scale operations without increasing headcount.

The transition from manual processes to AI-augmented workflows is redefining how businesses manage both customer and employee communications.

The Channel's Role in AI Adoption

The CVAI Awards highlight the important role the channel community plays in accelerating AI adoption. Channel partners educate customers, guide implementations and ensure organizations successfully deploy AI solutions in secure, scalable ways.

As AI innovation continues to advance across unified communications and contact center environments, the channel serves as a critical bridge between emerging technology and real-world business transformation.

Crexendo's Commitment to AI Leadership and Innovation

Winning two CVAI Awards in the AI Leadership category reinforces Crexendo's continued investment in advancing AI within cloud communications.

From intelligent AI agents like CAIRO that orchestrate inbound communications autonomously, to AI-powered call and meeting insights in the Crexendo NetSapiens platform, Crexendo is embedding intelligence throughout its ecosystem. The company remains focused on expanding automation capabilities, advancing agentic AI orchestration, strengthening integrations and delivering secure, scalable AI-powered communications solutions that position businesses for long-term growth.