Crexendo Inc. has announced that its NetSapiens platform has been honored with the 2024 Generative AI Expo Product of the Year Award by TMC, a global, integrated media company. This award recognizes cutting-edge innovation in generative AI technology and its impact on cloud communications.

Crexendo's NetSapiens platform, which boasts more than 5 million users, continues to outpace the competition by growing at more than twice the industry average. This accolade reflects Crexendo's commitment to pushing boundaries and delivering advanced solutions that empower service providers with unmatched scalability, flexibility and AI-driven intelligence. Crexendo remains a leading destination for those migrating to a more forward-thinking, AI-powered solution.

Crexendo's NetSapiens platform utilizes generative AI to enhance customer communication and service delivery. With the NetSapiens Voice Studio, AI automatically analyzes a customer's business and value propositions to create personalized auto-attendant greetings, on-hold messaging and contact center queue messaging in a variety of AI-generated voices. Once calls are answered, the platform delivers real-time transcripts that include sentiment analysis and call topic summaries, enabling easy call review and insight extraction. If a call is missed, AI transcribes voicemails and delivers them in multiple formats for quick disposition. This AI integration into cloud communications streamlines workflows, making it easier for service providers to scale and enhance service delivery.

"Winning TMC's Generative AI Expo Product of the Year Award is a powerful testament to our commitment to providing the best software and services in the industry," said Jeff Korn, CEO and chairman, Crexendo. "This award highlights our ability to stay on the leading edge of technology particularly in AI content. This recognition underscores how AI is a major focus for us to help empower our partners to revolutionize customer engagement, streamline end-user operations and supercharge productivity like never before. Our platform's success stems from the combination of world-class technology and a business model that allows our providers to scale without traditional per-seat fees —enabling us to grow our user base exponentially."

As service providers face increased pressure to modernize their communications infrastructure, Crexendo's NetSapiens platform stands as a trusted, AI-powered solution that not only supports seamless migrations from other platforms, but also empowers businesses to innovate and thrive in the next era of cloud communications. The NetSapiens platform continues to provide service providers a comprehensive suite of services that help businesses of all sizes to work more efficiently, reduce costs and enhance their customer experience.

By removing per-seat charges to service providers, the platform offers a unique and cost-effective solution, enabling service providers to grow and scale quickly whether they are migrating from legacy systems or modernizing their current platforms.