Crexendo Inc. has announced that its Crexendo AI Receptionist/Orchestrator (CAIRO) has been named a winner of the 2026 CUSTOMER Product of the Year Award presented by CUSTOMER magazine.

The CUSTOMER Product of the Year Awards recognizes the most innovative technologies that are redefining customer engagement and enabling organizations to deliver more intelligent, responsive and personalized customer experiences.

Crexendo's CAIRO leverages artificial intelligence, automation and intelligent orchestration to modernize how businesses engage with customers across voice and digital communications. The platform enables organizations and service providers to improve responsiveness, reduce operational friction, enhance scalability and deliver highly personalized customer experiences at enterprise scale.

"On behalf of TMC and CUSTOMER magazine, I am proud to congratulate the winners of the 2026 Product of the Year Awards," said Rich Tehrani, CEO and group editor-in-chief, TMC. "Today's customer experience landscape is more dynamic and demanding than ever. The companies we recognize this year are delivering solutions that not only meet rising expectations, but set new standards for engagement, responsiveness and performance. Their innovations are helping organizations turn customer experience into a true competitive advantage."

"We believe AI will fundamentally reshape the future of customer engagement and enterprise communications, and this recognition further validates Crexendo's strategy and leadership in innovation," said Jeff Korn, CEO, Crexendo Inc. "CAIRO represents the next evolution of intelligent communications by combining AI-driven automation and orchestration into a scalable platform designed for modern businesses and service providers. As organizations increasingly prioritize operational efficiency, responsiveness and personalized customer interactions, we believe solutions like CAIRO position Crexendo at the forefront of one of the most important technology shifts impacting the communications industry today.

"This award also reflects the strength of our broader software and cloud communications platform and reinforces our continued focus on delivering high value, innovation driven solutions that support long term growth, deeper customer engagement, and expanding opportunities across our partner ecosystem," Korn added.

Crexendo continues to expand its position as a leading provider of software-driven cloud communications and AI-enabled customer engagement solutions. The company remains focused on delivering scalable innovation, strengthening its partner community, and helping organizations modernize communications infrastructure while improving operational performance and customer experience.