Crexendo Inc. has announced that Altigen Technologies has entered into a licensing and collaboration arrangement to deliver customer and partner solutions powered by Crexendo's NetSapiens-hosted cloud communications platform.

Under the arrangement, Altigen will license Crexendo's cloud platform and leverage its more than 30 years of experience designing, deploying and supporting premise-based and hosted PBX and UCaaS solutions. Crexendo will continue to focus on advancing its scalable, software-driven platform, while Altigen concentrates on solution delivery, customer success and channel enablement.

"This licensing relationship expands the reach of our platform through a team with deep communications expertise," said Doug Gaylor, president and COO, Crexendo. "Altigen has decades of real-world PBX and UCaaS expertise and a strong reputation for customer delivery. Their proven deployment and support capabilities complement our focus on platform innovation and creates a compelling solution for customers. By working together, we can ensure customers benefit from a powerful, modern cloud platform combined with proven deployment and support capabilities."

For Altigen customers, agents and resellers, the arrangement provides access to Crexendo's cloud communications platform supporting more than 7 million users, while maintaining continuity with a trusted solutions provider.

"Licensing Crexendo's platform allows us to sharpen our focus on delivering value to customers and partners," said Joe Hamblin, president and COO, Altigen Technologies. "Crexendo's continued investment in its hosted platform gives us confidence we can deliver modern, scalable solutions to the market."

Together, Crexendo and Altigen will deliver a streamlined cloud communications offering that combines platform innovation, operational scale and customer-focused execution.

In other news, Crexendo has announced the release of CAIRO (Crexendo's AI Receptionist and Orchestrator), an intelligent, always-on AI phone agent for the Crexendo cloud business communications platform.

CAIRO greets, routes and assists callers with human-like precision, ensuring businesses never miss a call. By combining conversational AI, voice automation and business-specific knowledge, CAIRO handles routine inquiries, automates call workflows and seamlessly escalates conversations to live agents when needed, elevating both customer experience and operational efficiency.

Unlike traditional IVRs or complex virtual agent deployments, CAIRO is purpose-built for simplicity and flexibility. Businesses can assign CAIRO to any phone number, customize its voice and personality to match their brands and train it using existing websites, FAQs or uploaded documents. The result is a natural, intelligent caller experience available 24/7, without adding head count.

"CAIRO represents a major step forward in how businesses engage with callers," said Jeff Korn, chairman and CEO, Crexendo. "Voice remains one of the most critical and preferred channels for customer interaction. With CAIRO, we're giving our customers an intelligent, always-available AI receptionist that works natively within the Crexendo platform to improve responsiveness, streamline operations and deliver a more modern caller experience. I'm very excited about our release of CAIRO, and combined with our other AI innovations, it positions our award-winning platform for the future."

CAIRO offers a robust set of capabilities, including intelligent call routing and escalation, automated appointment scheduling through calendar integrations with Microsoft Outlook 365 and Google Calendar, multilingual support and real-time notifications based on trigger keywords. Built-in analytics provide valuable insights into call traffic, caller intent and knowledge gaps, helping businesses continuously improve performance and customer engagement.

Additional features include intent-based call filtering, rogue caller detection, automated confirmations and reminders via text and plug-and-play agent templates for fast deployment. CAIRO also supports advanced orchestration, enabling businesses to define escalation paths, manage complex workflows and ensure calls are handled appropriately from start to finish.

CAIRO is the latest innovation in Crexendo's expanding portfolio of AI-enhanced cloud communications solutions, reinforcing the company's commitment to delivering intelligent, secure and scalable technology for businesses of all sizes.