Canon U.S.A. Inc. again saw its Customer Solutions Center earn recognition from BenchmarkPortal, garnering certification as a Center of Excellence for the 14th consecutive year.

Contact centers achieve the Center of Excellence distinction based on rigorous standards of efficiency and effectiveness. The BenchmarkPortal team audited and verified performance indicators and compared that data from other peer organizations, and awarding Center of Excellence designations to customer service contact centers that ranked in the top 10% of the centers surveyed.

"Offering quality service and support to our customers is an important way to assist our channel partners and end customers, and to be recognized once again for this prestigious certificate by BenchmarkPortal is a testament to all the hard work put in by our Customer Solutions Center," said Shinichi Yoshida, executive vice president and general manager, Canon U.S.A. Inc. "This award showcases Canon's dedication to high-quality service and support in our goal to differentiate from the competition."

Judged against a balanced scorecard of metrics for efficiency and effectiveness, Canon's Customer Solutions Center was determined to have demonstrated superior performance on both cost- and quality-related metrics compared with its industry peers.

Canon is one of just 10 companies to have ever been recognized as a Center of Excellence for 14 straight years, ranking it among a very select group of companies in BenchmarkPortal's contact center global performance database.

"Maintaining high levels of excellence in the center over a period of years is a wonderful testimony to the contact center management team and the frontline agents — as well as senior managers — who support and encourage this excellence," said Bruce Belfiore, CEO, BenchmarkPortal. "Canon U.S.A. Inc.'s contact center professionals have shown exceptional dedication and results, for which I commend them."