Canon U.S.A. Inc. has received BenchmarkPortal's certification as a Center of Excellence for Customer Solutions for the 16th consecutive year.

BenchmarkPortal again awarded this honor to Canon, citing the company's consistent dedication to efficiency and effectiveness in its Customer Solutions Center. The certification is granted to contact centers ranking in the top 10%, following meticulous audits and comparisons of performance indicators among peer organizations. The evaluation prioritizes Canon's Customer Solutions Center's outstanding performance across cost and quality-related parameters, surpassing industry benchmarks.

"Maintaining high levels of excellence in the center over a period of years is a wonderful testimony to the contact center management team, the frontline agents, as well as senior managers who support and encourage this excellence," said Bruce Belfiore, CEO, BenchmarkPortal. "Canon U.S.A. Inc.'s contact center professionals have shown exceptional dedication and results, for which I commend them."

Canon joins an elite group of only 10 companies worldwide to achieve the Center of Excellence certification for 16 consecutive years.

"We are pleased to once again earn this prestigious certification and are proud to be recognized by BenchmarkPortal for a 16th consecutive year," said Shinichi "Sam" Yoshida, executive vice president and general manager, Canon U.S.A. Inc. "This honor is a testament to Canon's tireless pursuit of providing strong service and support to our customers. We appreciate the collective efforts and commitment of our Customer Solutions Center team, who embody Canon's commitment to providing outstanding service delivery."