Access Control Devices Inc. (ACDI) has launched ACE, an AI-powered support assistant designed to help partners and customers find answers faster, access helpful resources and take a smarter first step when support questions arise.

ACE, short for ACDI Customer Expert, gives users an easy way to ask common product questions, find documentation, troubleshoot basic issues and get pointed in the right direction before opening a support ticket. When additional help is needed, ACE can help create a support ticket with the conversation history included, giving ACDI's Support team helpful context before they step in.

"ACE represents another step forward in how we support our partners and customers," said Josh Lane, president and CEO, ACDI. "As our portfolio continues to grow, we want to make it easier for users to find answers, access guidance and get the help they need without unnecessary friction. ACE strengthens that experience while keeping the people and expertise of ACDI Support at the center."

Built to support ACDI's growing network of reseller partners and end users, ACE helps simplify the first step of support by giving users a conversational way to search for information and receive guidance. The tool is designed for common how-to questions, product resources, configuration guidance, basic troubleshooting and general direction on where to begin.

"Support questions do not always need to start with a ticket," said Jeremy Pranger, technical support center manager, ACDI. "ACE gives users a faster way to get started, especially when they need quick direction or help finding the right resource. Our support team remains fully available for more advanced situations and ACE helps make that path clearer for everyone."

The launch of ACE reflects ACDI's continued investment in partner enablement, customer experience and smarter access to support resources. By combining digital assistance with ACDI's established support expertise, ACE helps users get answers sooner while allowing the support team to stay focused on complex questions that require deeper technical guidance. ACE is now available to ACDI partners and customers at acd-inc.com.

In other news, ACDI) has been named one of Arkansas Business' 2026 Best Places to Work in Arkansas.

The annual Best Places to Work program recognizes employers across the state that demonstrate strong workplace culture, employee engagement, and a commitment to building environments where people can grow and succeed.

For ACDI, the recognition reflects more than an award. It represents the people, values and shared mindset that continue to shape the company's culture as it grows.

"Being named one of the Best Places to Work in Arkansas is an incredible honor because it reflects the dedication, care, and culture our team brings to ACDI every day,"  said Josh Lane, president and CEO, ACDI. "Our team shows up every day with a commitment to serve our partners, support one another and keep getting better. That culture is the foundation of our success."

ACDI's workplace culture is rooted in its "Better than yesterday" mindset, encouraging employees to challenge themselves, acknowledge awesomeness, demonstrate professionalism and inspire others. From its headquarters in Benton, Arkansas, to its expanding partner network across the United States, Latin America, Canada and beyond, ACDI continues to invest in its people as the company grows its portfolio of technology solutions and services.

The 2026 Best Places to Work in Arkansas honorees will be recognized at a ceremony on Sept. 15 at the Statehouse Convention Center in downtown Little Rock. Winners will also be featured in a special Arkansas Business supplement distributed on Sept. 21.

"Being recognized as one of Arkansas' Best Places to Work is a reflection of the team we have built and the standards we hold ourselves to every day," said Greg O'Briant, COO, ACDI. "At ACDI, culture and performance go hand in hand. When our people feel supported, challenged and connected to a shared purpose, they are able to deliver a better experience for our partners, customers and one another."

The Best Places to Work program is presented by Arkansas Business in partnership with Workforce Research Group.